El Granero Typewriter Company
Last updated: 6 October 2026
This policy forms part of the conditions applicable to purchases made from El Granero Typewriter Company.
Please read it carefully before placing an order.
El Granero Typewriter Company is a specialist family workshop, not a mass-market retail platform.
We sell restored vintage typewriters, antique and collectible objects, accessories, parts, services and, in some cases, made-to-order, modified or personalised machines.
Vintage typewriters are mechanical historical objects. They are fundamentally different from newly manufactured consumer electronics or factory-produced goods.
Each restored typewriter is individually inspected, cleaned, serviced, adjusted, tested and prepared by hand.
Strict terms regarding cancellations and returns do not mean that we will abandon a customer if there is a genuine problem.
If a machine develops a genuine problem covered by applicable consumer law or our warranty, we will investigate it and provide the appropriate remedy.
What we do not offer is an unlimited “buy, try, change your mind and send it back” service beyond rights that applicable law requires us to provide.
Except where a mandatory statutory right applies, El Granero Typewriter Company does not offer voluntary cancellations, returns, exchanges or refunds for changes of mind.
Please therefore purchase only when you are certain.
A subsequent change in personal circumstances does not automatically create a right to cancel or refund an order.
Examples include:
Nothing in this section excludes a statutory consumer right that cannot legally be waived.
Goods that are genuinely made, modified, configured or personalised according to an individual customer's specifications are FINAL FROM THE MOMENT THE ORDER IS PLACED, where the statutory personalised/custom-made goods exception applies.
This may include:
For qualifying custom or personalised orders:
The custom-order exception may apply even where physical preparation or customisation has not yet begun.
A standard typewriter does not become a custom product merely because we normally restore our vintage machines. The exclusion applies where the goods are genuinely made or adapted according to the individual customer's specifications.
Mandatory rights relating to genuine lack of conformity remain unaffected.
Where an EU consumer purchases a standard, non-personalised product at distance and the statutory right of withdrawal applies, we respect that right.
The consumer normally has 14 calendar days to communicate the decision to withdraw in accordance with applicable law.
The customer must then return the goods within the legally applicable period.
Contact:
Please contact us before shipping so that we can provide return and, where necessary, customs documentation.
Custom-made and clearly personalised products may be excluded from this statutory withdrawal right under applicable law.
Where permitted by law and where the customer was informed before purchase, the customer bears the direct cost of returning goods following a statutory change-of-mind withdrawal.
Because typewriters are heavy and delicate mechanical instruments, the return must be properly packaged and adequately insured.
Where applicable law requires us to refund the original delivery charge, we will refund the cost of our least expensive ordinary delivery method.
Additional amounts paid for:
are not refundable where applicable law permits this.
We do not impose an automatic 15% restocking penalty on the valid exercise of an EU statutory withdrawal right.
However, the customer may be responsible for a genuine reduction in the value of the goods resulting from handling, use, damage or testing beyond what is reasonably necessary to establish their nature, characteristics and functioning.
A returned machine must be protected appropriately for transport.
Where relevant, the return should include:
A customer exercising a statutory right is responsible for taking reasonable care of the goods.
Damage caused during an inadequately packed customer-arranged return may affect the value of the goods and will be documented on arrival.
Vintage means vintage.
A professionally restored vintage typewriter is not a newly manufactured typewriter.
Our machines may be 30, 50, 70, 90 or more years old.
Even after restoration, an authentic vintage or antique object may retain characteristics such as:
These characteristics do not automatically constitute defects.
Where a particular characteristic, imperfection, repair, variation or departure from modern/new-product expectations is specifically disclosed in the description, photographs or other information supplied before purchase, the customer should consider that information carefully before ordering.
New and original finishes. Where we fit new parts or carry out new finishing work, such as new chrome plating, new paint, new decals, new rubber (platens, feed rollers, feet) or 3D-printed parts, our commercial warranty covers that work against defects in materials or workmanship under normal use during the applicable warranty period. Original rubber, chrome, paint, varnish and decals are not covered by the commercial warranty, including those we have cleaned or reconditioned but not replaced. Normal wear from use is not a defect.
Restoration means preserving and returning a historical machine to appropriate mechanical and aesthetic condition. It does not mean manufacturing it again as a brand-new object.
We make reasonable efforts to photograph and describe our machines accurately.
However, colours can appear different depending on:
For this reason, a reasonable variation between the apparent colour shown on a screen and the physical object does not by itself establish that the wrong product was supplied.
A photograph taken after delivery under unusually yellow, blue, dark, coloured or otherwise different lighting does not by itself prove a discrepancy.
Where colour is disputed, we may consider:
If an exact shade is essential to you, ask us for additional photographs or video before placing the order.
A genuine material difference between the item ordered and the item supplied will, of course, be handled according to applicable consumer law.
Customers should inspect the complete listing and all photographs before purchase.
Visible age-related characteristics and specifically disclosed imperfections form part of the information provided about that individual vintage object.
If you want to examine:
please ask before purchasing.
Where reasonably possible, we will provide additional photographs, video or information.
Restored machines are inspected and tested before dispatch.
Depending on the product, our records may include:
These records may also be used to investigate warranty, transport, payment or chargeback disputes.
Typewriters are mechanical precision instruments.
A machine can leave our workshop correctly adjusted and still experience a small movement during transportation caused by vibration, impact or handling.
Examples can include:
The existence of a small transport-related adjustment does not automatically mean that the machine is permanently defective or that an immediate refund is required.
Contact us first.
In many cases the problem can be diagnosed very quickly.
Where a machine genuinely lacks conformity, applicable consumer law will be respected.
Depending on the circumstances, an appropriate remedy may include:
For a unique vintage object, replacing it with the identical historical object may be impossible.
Where repair is an appropriate and legally available remedy, the customer must give us a reasonable opportunity to diagnose and correct the problem.
A minor, repairable issue does not automatically create an immediate right to terminate the purchase where applicable law provides otherwise.
Where a statutory conformity repair is our responsibility, legally required costs of putting the product into conformity will be borne by us.
If you experience a problem, contact us before:
Unauthorised intervention can make diagnosis more difficult and may affect claims to the extent the intervention caused or worsened the problem.
This does not remove mandatory statutory rights unrelated to that intervention.
Inspect the parcel and machine promptly after delivery.
If there is visible shipping damage, contact us as soon as possible.
Please preserve:
We strongly request that transport damage be reported within 48 hours so that evidence can be preserved and courier/insurance procedures can be started promptly.
This requested reporting period does not shorten any mandatory statutory consumer right.
Do not throw the packaging away while a shipping claim is being investigated.
Where a shipment is lost or seriously damaged in transit, we may need to open a formal investigation with the courier and/or insurer.
Customers must reasonably cooperate with the evidence required for that investigation.
Where the applicable remedy requires a refund, replacement or other corrective action, we will provide it according to the applicable law and the outcome of the relevant facts and investigation.
Our restored vintage typewriters are second-hand goods.
Where Spanish law permits the seller and consumer to agree a shorter period of responsibility for lack of conformity for second-hand goods, the agreed period for our second-hand goods is one year from delivery, unless a longer mandatory period applies to the particular transaction or we expressly provide a longer commercial warranty.
This contractual one-year period does not affect rights that applicable mandatory law does not allow the parties to reduce.
Any additional commercial guarantee offered by El Granero Typewriter Company is supplementary to, and does not replace, mandatory statutory consumer rights.
If a parcel is returned because of:
this does not automatically constitute an accepted cancellation.
To the extent permitted by applicable law, actual costs arising from:
may be payable or deducted where legally permitted.
A package returning to us is not, by itself, confirmation that we have accepted a voluntary return or cancellation.
International customers are responsible for checking import requirements before ordering.
Where applicable, local:
are the responsibility of the recipient unless expressly stated otherwise.
Refusing to pay an import charge does not automatically create a right to cancel an order or obtain a full refund.
Mandatory consumer rights remain unaffected.
We do not provide a general voluntary cancellation service once an order has been placed.
For custom or personalised goods falling within the applicable statutory exception, orders are final as described above.
For standard purchases, any mandatory statutory cancellation or withdrawal right will be respected.
Please do not place an order and then rely on asking us to make an exception afterwards.
We do not provide a general voluntary exchange service.
If we voluntarily agree to an exchange in an individual case, that agreement does not create an obligation to provide exchanges in other cases.
Any statutory remedy involving replacement remains separate and will be handled according to applicable consumer law.
Where a refund is legally required, it will be processed according to the applicable statutory procedure.
For an EU statutory withdrawal, refunds will be made using the legally required method and timetable.
We may withhold the refund until the goods have been received back or the customer has supplied legally sufficient evidence of their return where applicable.
For a valid statutory withdrawal, we do not impose an arbitrary restocking penalty.
Any lawful deduction for diminished value will reflect the actual condition and handling of the returned goods.
Opening a chargeback does not create a contractual or statutory right to a refund that did not otherwise exist.
Where a payment dispute is opened, we reserve the right to contest it and submit relevant evidence, including:
Fraudulent use of a payment method will of course be handled according to applicable payment and consumer law.
However, a purchase genuinely made by the cardholder does not become unauthorised simply because the cardholder later regrets the purchase.
Customers are entitled to express an honest opinion about El Granero Typewriter Company, including a negative opinion.
We do not prohibit honest reviews and we do not condition legitimate statutory rights on the removal of an honest negative review.
However, a threat to damage our reputation does not create a right to a refund, discount, cancellation or financial compensation that does not otherwise exist.
Communications such as:
“Refund me or I will destroy your reputation,”
or comparable demands involving threatened reputational harm in exchange for money or another concession may be preserved as part of the transaction record.
Where reasonably appropriate, we may provide relevant records to:
We may contest unsupported payment disputes and report content or conduct where there is a legitimate factual and legal basis to do so.
For U.S. customers, we recognise the protections of the Consumer Review Fairness Act and applicable Federal Trade Commission rules and guidance.
An honest negative review is a consumer right.
A threat of reputational harm does not create a refund entitlement.
We will not use unfounded legal threats to suppress legitimate criticism. Equally, we reserve the right to defend the company using documented facts where allegations, payment disputes or other claims are fraudulent, clearly false, materially misleading, abusive or otherwise legally actionable.
Customers outside the European Union should not assume that EU statutory withdrawal provisions automatically apply to their transaction.
Our contractual policy is that we do not offer voluntary change-of-mind returns, cancellations or exchanges, except where we expressly agree otherwise.
Any mandatory consumer rights applicable to a particular international transaction remain unaffected.
For unsupported or suspicious claims, fraudulent chargebacks, fabricated allegations or material misrepresentation of a transaction, El Granero Typewriter Company will actively defend the transaction and provide documentary evidence to the relevant financial institution, payment processor, marketplace or authority.
Being a small family workshop does not mean that an unsupported demand will result in an automatic refund.
At the same time, being an international customer does not reduce our commitment to resolving a genuine defect, delivery problem or legitimate warranty issue.
To investigate a technical, transport or conformity complaint, we may reasonably request:
This information helps us identify whether the issue concerns:
Refusal to provide reasonably necessary information may prevent us from diagnosing the problem efficiently.
Nothing in this provision imposes an evidentiary burden on a consumer contrary to mandatory law.
Before ordering, please:
Do not assume that a vintage object will have the cosmetic uniformity of a newly manufactured modern product.
Our strict return policy does not remove our responsibility to our customers.
You can expect us to:
We expect the same good faith from the customer.
By placing an order, you confirm that you have had the opportunity to review:
Where a specific departure from ordinary conformity requirements for a particular vintage item is separately and expressly disclosed for acceptance, that disclosure forms part of the agreed condition of the item to the extent permitted by applicable law.
If you do not agree with our conditions, please do not place an order.
We cannot retrospectively rewrite the agreed transaction merely because expectations or circumstances have changed after purchase.
El Granero Typewriter Company operates from Spain.
These terms are governed by Spanish law to the extent legally permitted.
Nothing in these terms is intended to deprive a consumer of mandatory protections that cannot lawfully be excluded, including mandatory protections that may apply under the law of the consumer's habitual residence.
If any individual provision of this policy is found unenforceable, the remaining provisions remain applicable to the extent permitted by law.
This policy should be read together with applicable consumer legislation, including where relevant:
Spain
Real Decreto Legislativo 1/2007, de 16 de noviembre, texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios.
Relevant provisions include:
European Union
EU consumer legislation concerning distance contracts, statutory withdrawal rights, personalised goods and guarantees for second-hand goods.
United States
Where relevant to U.S. customers, the Consumer Review Fairness Act and Federal Trade Commission guidance concerning honest consumer reviews.
If something is genuinely wrong, contact us.
Please give us a reasonable opportunity to examine the facts and provide the appropriate solution.
A strict shop policy is not a refusal to provide customer service.
It means that genuine problems are treated as genuine problems, while changes of mind, vintage characteristics, unsupported claims and attempts to bypass agreed terms are treated separately.
We stand behind our restoration work, our warranty obligations and our legal responsibilities. We also stand behind the terms under which our products are sold.
