Shipping & Delivery Policy – El Granero Typewriter Company

Last updated: 1 September 2025

1. Care & Packing

Our typewriters are restored with love and packed with great care to ensure they reach you safely.

• Worldwide Shipping Insurance: Every shipment is fully insured.
• Customs Invoices: We include legal invoices for customs with each order.
• Eco-Friendly Packaging: Machines are wrapped in protective materials and shipped in new double-wall cartons; clear plastic is sometimes used to protect from humidity.
• Personalised Touch: Buying as a gift? We can add a handwritten card and gift wrap at no extra cost.

2. Processing Time

Preparation time includes testing, packing, and paperwork before dispatch.

• New products: 1–3 working days.
• Vintage & antique items: 3–7 working days.
• Custom, made-to-order or limited editions: 1–2 weeks (sometimes 3–4 weeks, depending on the model).
  Need it sooner? Contact us and we’ll do our best to help.

3. Shipping Methods & Estimated Delivery Times

Standard Economy (Free):

• USA & Canada: 6–21 business days
• EU Countries: 1–6 business days
• Australia & New Zealand: 10–21 business days
• Other regions: 10–21 business days

Priority / Expedited (Upgrade):

• USA & Canada: 3–5 business days
• EU Countries: 1–2 business days
• Australia & New Zealand: 3–6 business days
• Other regions: 3–6 business days

We mainly use Correos, Seur, InPost, UPS, DHL, FedEx, or similar couriers. Tracking may be limited for economy shipping, depending on the carrier and destination.

4. Delivery & Tracking

• We ship from Málaga, Spain, once your order is ready.
• Parcels go to the address provided at checkout (or as agreed).
• You’ll receive tracking details and delivery updates by email or messenger.
• Supplying a valid phone number is essential for smooth delivery.

5. If Your Shipment Is Late

1. Wait up to 10 extra days after the estimated delivery date — customs or weather may cause delays.
2. Check the tracking link provided.
3. If the parcel still hasn’t arrived, email us with your order number so we can investigate.

6. Shipping Insurance & Claims

• Insurance covers the declared value against loss or major transit damage (accidents, theft, mishandling, natural disasters).
• Coverage applies from carrier pick-up until delivery.
• We always meet packaging standards required for insurance validity.
• Report any transport-related defect by email within 7 days of delivery. Claims filed later cannot be accepted.

7. Damage in Transit – What to Do

If your typewriter arrives damaged:

1. Photograph the packaging and the machine (clear images of all damage).
2. Keep all packaging materials.
3. Inform the courier on delivery if possible, and email us within 24–72 hours.
4. Follow the claims process (forms, evidence, possible inspection).
5. Depending on the case, we’ll coordinate repair, replacement, or compensation with the courier or insurer.

8. Notes & Liability

• Delivery times are estimates, not guarantees. We cannot be held responsible for delays caused by carriers, customs, or events beyond our control.
• We refund or replace items only once a carrier confirms loss or approves a damage claim.
• Parcels unclaimed within 30 days of attempted delivery are not eligible for refund or replacement.