El Granero Typewriter Company
Fuengirola, Málaga, Spain
Last updated: 6 October 2026
We understand that customers want their orders quickly. We want to ship them quickly too.
However, vintage typewriters are mechanical instruments, sometimes several decades old, and each machine behaves differently.
A final test may reveal something that was not apparent earlier. A component may require another adjustment. A vintage part may need replacing. A machine may need another typing test before we are satisfied with it.
When this happens, we will keep the machine in the workshop rather than knowingly ship something that requires further work simply to meet an estimated date.
Our principle is simple:
Quality before unnecessary haste.
We recognise that waiting longer is inconvenient and is not commercially advantageous to us either. However, the quality, mechanical condition and safe preparation of the finished machine are more important than meeting an automatically generated estimate.
Processing time is the period before the parcel is handed to the carrier.
It can include:
Our usual processing estimates are:
New Products & Accessories
Approximately 1–3 working days.
Vintage & Antique Typewriters
Approximately 3–7 working days.
Custom, Made-to-Order, Specially Prepared & Limited Editions
Normally approximately 1–2 weeks.
Complex custom, restoration or special orders may require approximately 3–4 weeks or longer, depending on the individual machine and work required.
The processing periods displayed on our website are based on our general workshop experience with similar orders.
They are not an exact prediction of how much work a particular 30, 50, 70 or 100-year-old machine will require.
Unless we have expressly agreed otherwise in writing, processing estimates are:
estimates, not guaranteed completion, dispatch or delivery dates.
Processing can take longer because of circumstances including:
Where reasonably necessary to complete the work correctly, we reserve the right to revise an estimated preparation, completion or dispatch date, subject always to mandatory consumer law.
A revised estimate may be necessary because of workshop demand, additional restoration requirements, last-minute testing, parts availability or other circumstances that cannot reasonably be established when the original estimate is given.
Where a material delay becomes apparent, we will make reasonable efforts to communicate an updated estimate.
A revised estimate does not retrospectively convert the original estimate into a guaranteed contractual deadline.
Nothing in this policy gives us the right to delay an order indefinitely or removes mandatory rights available under applicable consumer law.
A reasonable change to an estimated processing, completion or dispatch date does not by itself constitute a product defect, lack of conformity or failure of the finished machine.
It does not automatically create an entitlement to:
Customer disappointment with an estimated timeframe does not by itself alter the agreed purchase price.
Any goodwill gesture voluntarily offered by El Granero Typewriter Company is discretionary and does not create an entitlement, precedent or obligation regarding another order.
Mandatory statutory rights remain unaffected.
A typewriter may appear ready for shipping and then require further work during final testing.
This is one of the reasons we perform final testing.
If we discover an issue during the final quality-control stage, we reserve the right to postpone dispatch for the time reasonably required to correct and retest the machine.
We consider this preferable to knowingly sending a machine that requires further adjustment.
If your planned dispatch date arrives and our technician is not satisfied with the machine, the machine stays in our workshop.
We will not knowingly sacrifice restoration quality simply to satisfy an estimated dispatch date.
This distinction is important.
Processing time ends when the completed parcel is handed to the carrier.
Shipping or transit time begins after carrier collection.
For example, purchasing a 3–5-day courier service does not mean that a vintage typewriter will necessarily arrive 3–5 days after the order is placed.
The machine must first complete workshop processing.
Purchasing:
only changes the transportation service used after dispatch.
It does not automatically accelerate:
Express shipping is not express restoration.
If an accelerated workshop service has specifically been agreed with us in writing, that is a separate arrangement.
If you require a typewriter for a specific date, such as:
please get in touch with us before purchasing.
Tell us the exact date.
We will advise whether the requested timeframe appears realistic.
However, an automated website estimate, courier estimate, checkout estimate or customer's personal expectation does not constitute our acceptance of an essential contractual deadline.
A delivery deadline should only be considered specifically agreed where El Granero Typewriter Company has expressly confirmed the essential date before purchase or otherwise expressly agreed it in writing.
Orders are shipped from Málaga, Spain after workshop preparation has been completed.
Depending on the destination, parcel characteristics and service selected, we may use carriers including:
We reserve the right to substitute a carrier with an equivalent or more appropriate service where reasonably necessary for safety, availability or delivery conditions.
The following are typical carrier transit estimates after dispatch.
They do not include workshop processing time.
Standard / Economy
Spain & European destinations: Approximately 1–10 business days
USA & Canada: Approximately 6–21 business days
Australia & New Zealand: Approximately 10–21 business days
Other international destinations: Approximately 5–21 business days, depending on destination and customs procedures.
Priority / Expedited
European destinations: Approximately 1–3 business days
USA & Canada: Approximately 3–7 business days
Australia & New Zealand: Approximately 3–7 business days
Other international destinations: Approximately 3–7 business days, depending on service availability and destination.
Actual available services, transit estimates and shipping prices are shown at checkout where applicable.
Courier transit times are normally estimates unless a particular guaranteed delivery service has expressly been offered and purchased.
Delivery may be affected by:
A carrier delay does not automatically mean that a parcel is lost.
Customers must provide accurate delivery information.
This includes:
For international shipments, a valid telephone number is especially important.
Couriers and customs authorities may need to contact the recipient directly.
The customer is responsible for checking that the delivery information supplied with the order is correct.
Contact us immediately if you notice an incorrect address.
We will try to correct the address before dispatch where possible.
Once a parcel has entered the courier network, an address change may:
Additional costs caused by an incorrect address supplied by the customer may be charged to the customer where permitted by law.
Tracking details are normally provided after the parcel has been collected and registered by the carrier.
Tracking may not become active immediately after collection.
The amount of tracking information available varies according to:
International economy services may provide less frequent tracking updates than express courier services.
A period without a tracking scan does not necessarily mean that a parcel has stopped moving.
Typewriters are heavy mechanical instruments and require specialised packing.
We prepare machines for transportation using appropriate protective materials and strong shipping cartons.
Depending on the typewriter and destination, packing may include:
Our objective is to protect the machine against the normal handling expected during international transportation.
Our typewriter shipments are insured according to the shipping service and declared shipment value.
Insurance is intended to protect against applicable insured events such as:
Insurance does not eliminate the need for a formal carrier investigation when a claim occurs.
Courier and insurer procedures may require documentation and evidence before a claim can be resolved.
Where mandatory consumer law makes El Granero Typewriter Company responsible for the goods during transportation arranged by us, that responsibility remains unaffected by this policy.
For EU consumer transactions, when we arrange the carrier, the risk of loss or damage generally remains with the trader until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
Where a customer independently appoints a carrier that we did not offer, different statutory risk rules may apply.
International shipments include the legally required customs or commercial documentation.
We declare the transaction truthfully.
We will not knowingly:
Customs authorities may request additional information including:
Where reasonably possible, we will provide the documentation available to us.
Import taxes and customs rules depend on the destination country.
Unless expressly stated otherwise, the recipient is responsible for applicable:
These charges are not controlled by El Granero Typewriter Company.
Customers purchasing internationally should investigate their country's import requirements before ordering.
Customs clearance is outside our direct control.
A shipment can occasionally remain with customs while:
A customs delay does not automatically constitute non-delivery.
We will provide reasonable assistance when customs requires documentation from the seller.
The recipient must also cooperate with reasonable customs requirements applicable in their country.
Refusing to pay applicable import duties, taxes or customs charges does not automatically cancel an order.
If the parcel is returned to us because the recipient:
the situation will be handled according to our Returns, Cancellations & Refunds Policy and mandatory applicable law.
Where legally permitted, actual costs caused by the failed delivery may remain the customer's responsibility.
Customers are responsible for monitoring tracking information and cooperating with delivery attempts.
If the courier requires:
the customer must reasonably cooperate.
Please do not ignore carrier notices.
If a parcel is returned because of:
the return of the parcel does not automatically constitute an accepted cancellation or approved return.
Where permitted by applicable law, the customer may be responsible for actual costs associated with:
If the estimated carrier delivery period has passed:
We will investigate with the carrier where appropriate.
International tracking can sometimes remain unchanged for several days.
A parcel may be:
We will consider a shipment lost when the circumstances and/or carrier investigation reasonably establish that it has been lost, rather than solely because the estimated delivery date has passed.
Mandatory consumer rights concerning delivery remain unaffected.
If a shipment appears genuinely lost, we will open an investigation with the carrier where appropriate.
The customer may be required to cooperate with the investigation, for example by confirming non-receipt.
Where the shipment is legally or formally established as lost, we will provide the remedy required by applicable law and the circumstances of the order.
This may involve replacement where possible or refund.
Because vintage machines are often unique, an identical replacement may not always exist.
Please inspect the parcel and machine promptly after delivery.
Before throwing away any packaging, check:
Retain the packaging until you are satisfied that there is no transportation problem.
If a parcel arrives visibly damaged:
Email:
Please include your order number and clear photographs or video.
We strongly request that visible shipping damage is reported within 24–72 hours after delivery whenever possible.
Any transport-related mechanical concern should preferably be reported within 7 days.
These periods are important because courier and insurance evidence can disappear quickly.
However, these requested reporting periods do not eliminate or shorten mandatory statutory consumer rights that cannot legally be restricted.
If you report shipping damage, keep:
The courier or insurer may request photographs or physical inspection.
Discarding evidence can make a transport claim substantially more difficult.
Vintage typewriters are precision mechanical instruments.
Even when a machine leaves our workshop correctly adjusted, vibration and handling during transportation may occasionally cause a minor setting or mechanical adjustment to move.
Examples can include:
A small transport-related adjustment does not automatically mean that the typewriter is irreparably damaged or that an immediate refund is required.
Please contact us first.
Depending on the circumstances, the appropriate solution may include:
If something does not appear correct after transportation, please contact us before:
A short video or several photographs are often enough for us to understand what happened.
Where a genuine conformity issue exists, the remedies required by applicable consumer law remain available.
A small or repairable issue does not automatically establish an immediate entitlement to a full refund.
Where applicable consumer law provides for repair or replacement as the appropriate initial remedy, we must be given a reasonable opportunity to put the goods into conformity.
For a unique vintage machine, identical replacement may sometimes be impossible.
The appropriate remedy depends on:
A customer may understandably be disappointed when an order takes longer than originally estimated.
However, disappointment alone does not determine a legal or contractual remedy.
Unless required by applicable law or expressly agreed by us, a processing or courier delay does not automatically entitle the customer to:
We may occasionally provide a goodwill gesture at our discretion.
A voluntary gesture does not acknowledge liability and does not establish a policy or precedent for other transactions.
If the customer purchases Priority or Express shipping, the additional amount pays for the selected carrier transportation service.
It does not purchase priority restoration unless this has separately been agreed.
If we upgrade a customer's shipping voluntarily, this is a goodwill measure and does not alter the nature of the original workshop processing estimate.
If a particular date is essential, tell us before the contract is concluded.
For example:
“I need this machine for a wedding on 14 November.”
We can then confirm whether we are able to accept that deadline.
Do not assume that:
automatically creates a guaranteed delivery commitment.
Where this policy refers to working or business days, Saturdays, Sundays and public holidays affecting the relevant workshop, courier, customs authority or destination may not count as working days.
Holiday periods can also create additional courier and customs congestion.
Delivery or processing may be affected by events outside our reasonable control, including:
Any rights and responsibilities arising in such circumstances will be determined according to applicable law.
International customers should take particular account of:
International distance does not reduce our commitment to proper packing or genuine after-sales support.
However, international customers should not interpret estimated transit times as guaranteed arrival dates unless a specific guaranteed arrangement has expressly been agreed.
Nothing in this Shipping & Processing Policy excludes responsibility that applicable law does not allow us to exclude.
For EU consumer transactions, applicable rules concerning delivery, transportation risk, conformity and statutory remedies continue to apply.
Where no different delivery period has been agreed, applicable EU/Spanish consumer law generally requires delivery without undue delay and ordinarily within the statutory period.
Where the parties have agreed a different delivery timeframe appropriate to a custom, made-to-order or individually prepared product, that agreed timeframe applies subject to mandatory law.
If a legally applicable delivery period is exceeded, the customer's statutory remedies remain unaffected.
Buying a restored vintage typewriter from our workshop is fundamentally different from ordering a sealed electronic product from a large distribution warehouse.
Your machine may have been manufactured decades before modern e-commerce existed.
Before beginning its next journey, we want it to:
That takes human work.
Sometimes it takes longer than originally expected.
We know that additional waiting does not work in our favour commercially. We nevertheless prefer to explain a delay rather than knowingly lower our restoration standards.
Our commitment is not to promise impossible speed.
Our commitment is to prepare each order responsibly.
We will:
In return, we ask customers to understand that vintage restoration is skilled workshop work and processing estimates cannot predict every mechanical issue that may appear during final preparation.
We will work as efficiently as craftsmanship allows, but we will not knowingly sacrifice quality for speed.
For questions about preparation, shipping or an existing order:
El Granero Typewriter Company
Fuengirola, Málaga, Spain
Email: [email protected]
WhatsApp: +34 639 305 263
For an existing order, please include your order number.
If you have an essential delivery deadline, contact us before purchasing rather than relying solely on the website's estimated timeframe.
